Cancellations

Cancellation Policies

  • Cancellation of an order can be done within 24 hours of placing the order.

  • You can write to us at onushshar@gmail.com for cancelling an order along with your order details and reasons for the cancellation.

  • All orders are generally dispatched with 2 business days after the order is placed and you are notified about the dispatch via email. Once an order is dispatched from our end, it cannot be cancelled.

  • For COD orders, we always call you to confirm the order and the provided shipping address. If you are unavailable or non-responsive to our calls, we will cancel your order within 72 hours after the order is placed.

 

  • In case of cancellation of a prepaid order, we will be refunding the full order amount to your original method of payment. We will initiate the return within 2 business days after the cancellation. You will receive the credit within a certain amount of days, depending on your card issuer's/bank's policies.

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